Shipping policy

Thank you for shopping with Freyelles. We are committed to delivering your order safely and as quickly as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been shipped.

Shipping Time

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Remote Areas: 5–10 business days

Please note that delivery times may vary during holidays, sales, or due to unforeseen courier delays.

Shipping Charges

Shipping fees are calculated at checkout based on your location and selected shipping method. Any promotional free shipping offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number (if available) so you can monitor your package's delivery status.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. Freyelles is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery time, please contact our customer support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and product so we can assist you promptly.

Contact Us

If you have any questions about our Shipping Policy, please contact our customer support team. We're always happy to help.