Frequently Asked Questions

1. How long does shipping take?

Orders are typically processed within 1–3 business days and delivered within 3–7 business days, depending on your location.

2. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number (if available) to monitor your delivery.

3. What payment methods do you accept?

We accept secure payments through major credit/debit cards and other payment methods available at checkout.

4. Can I cancel or change my order?

If your order has not been processed yet, please contact us as soon as possible. We'll do our best to accommodate your request.

5. Do you offer international shipping?

Currently, shipping availability depends on your location. Please check the shipping options during checkout or contact us for more information.

6. What should I do if I receive a damaged or incorrect item?

Please contact our customer support within 48 hours of receiving your order and include photos of the item. We'll help resolve the issue as quickly as possible.

7. How should I care for my jewelry?

To keep your jewelry looking its best, avoid contact with water, perfumes, lotions, and harsh chemicals. Store each piece in a dry, safe place when not in use.

8. Will the jewelry tarnish or fade?

With proper care, your jewelry will maintain its beauty for a long time. We recommend following our care instructions to extend its lifespan.

9. Is my payment information secure?

Yes. We use secure payment processing and encryption technology to help protect your personal and payment information.

10. How can I contact Freyelles?

If you have any questions or need assistance, you can reach our customer support through our Contact Us page. We're always happy to help!